IT Operations Management (ITOM)

IT Operations Management (ITOM)

In this digital age, where the cloud promises much freedom and flexibility, a robust IT infrastructure uniting cloud, analytics, and big data platforms will drive business excellence for your enterprise.

Simplify IT operations with CCSI

Enterprise IT infrastructure carries the vast majority of your business operations, making proper management of it a significant task. Furthermore, this IT infrastructure needs to be tailored to your business and customer needs simultaneously.
As your enterprise evolves, so do its operational requirements, resulting in increasing complexity and dynamism. This is further heightened in hybrid- or multi-cloud environments where the integration of separate hosting platforms becomes much more difficult.
The lack of native integration from leading providers compounds all of these issues. For larger enterprises, global service delivery is made difficult by different geographical locations, latency and bandwidth requirements, and differing laws and regulations across the seven continents.
At CCSI, we help companies of all sizes create frameworks to monitor and proactively remediate operational problems with IT operations management (ITOM).


Orchestrating the transformation with CCSI



Our analysts and advisors continuously monitor trends and potential developments in the IT infrastructure space. Examples include the evolution of robotic process automation (RPA) and AI techniques. Both these technologies contribute to improving the accuracy of information provided to your CIOs, helping them leverage these insights and improve ITOM efficiency.



CCSI helps CIOs and IT managers identify gaps in their IT operations management workflows, as well as develop roadmaps for consistent long-term improvement. This strategy focuses on architecture and contributes to realigning IT operations with overall business strategy.



Our phased approach to IT operations management allows us to deliver tailored solutions that meet our clients’ business needs in a prioritized manner. This includes the implementation and augmentation of existing ITOM capabilities such as asset and configuration management (CMDB), discovery, monitoring, self-service, and automation.

IT operations management with CCSI

IT operations management (ITOM) is chain of tasks that require continuous, flawless execution, because failures will directly impact business. CCSI provides a wide range of services under the umbrella of ITOM:

Configuration Management

Configuration management is a considerable part of broader IT operations management. Where infrastructure is the backbone, IT assets are the feet that keep your employees moving. Proper management of these endpoint assets is integral to maintaining productivity. CCSI experts focus heavily on managing the Configurations Items (CI) and their dependencies to business applications, thereby enabling visibility to business impact of events, incidents, and changes.



Event Management

CCSI experts enable consistent monitoring and consolidation of events from multiple monitoring tools. We correlate and create actionable alerts to provide meaningful insights for business and operations teams to act upon. We bring a proactive approach to the visibility of issues, which accelerates mean time to repair (MTTR).

Predictive And Automated Remediation

The prevalence of artificial intelligence (AI)- and machine learning (ML)-powered ITOM tools has grown significantly over the past few years. These tools can be instructed to follow remediation processes, offloading low-level workloads from your IT department. CCSI experts recommend limiting the use of AI and ML technologies to low-level tasks, as handing business-critical ITOM tasks to these utilities can pose a business continuity risk.


Get These Benefits with CCSI

Let’s schedule a call for a preliminary non-binding discussion of your needs.